She was very helpful and informative, giving us all the information we needed to make decisions along the way. At the same time she was clear about what the role should be for all parties and helped make the process of purchasing our first home as easy as it could have been. Overall we worked with her for nearly a year - making offers, doing inspections, negotiating, and juggling everyone's schedules to make it all possible. She's not exactly gentle, but we weren't asking her to run a daycare. She was exactly the person we needed in our corner as our buying agent - knowledgeable, experienced, ferocious, trustworthy, and committed. She knew exactly to whom and when she needed to be amiable or hard-nosed and played both roles very well. Overall it was a great experience working with her and we were able to find the perfect home for us. - Desmond Brisbin

Both Laura and Laney are extremely knowledgeable, responsive agents that know their jobs inside and out, and always go the extra mile in terms of guidance and communication for each step of the buying process. Laura made the purchasing of our first home so easy and stress-free. Knowing that we had someone on our side with a wealth of knowledge and support was extremely helpful and for that we cannot thank her enough! I would not hesitate for a moment to recommend Laura and Laney to everyone we know. So happy to have utilized their services which ultimately made our first home purchasing experience a smooth and happy one. Thank you Laura & Laney! - Rhiannon H.

I was fortunate to have Laura as my realtor during my first home buying experience about 8 years ago. Her expertise was apparent and I felt supported throughout the process. She is very knowledgeable, professional, responsive and a lovely person. I am confident in recommending her to others and I look forward to working with her again myself. - Amanda

Working with Laney and Laura was a dream. They made themselves available whenever we needed and were so patient and helpful with us purchasing our first home. They had a wealth of knowledge and answered all of our questions no matter how silly the question was. - Ashley McKay

Laura and Laney are pros. Both were super helpful at every stage of the buying process, and generous in covering my inspection costs + even purchasing a patio set from the sellers for me because I mentioned I liked it. Above and beyond realtors. Highly recommend! - Edward Schlagintweit

We have used Laura to both purchase a home and sell a home. Laura is incredibly knowledgeable, funny, honest and warm. I recommend her to all my family and friends as I am confident she can help them with their buying/selling experience. - Kate Kidson

Laura and Laney were amazing to work with. Laura has loads of experience which helped her guide our buying and selling processes. During stressful negotiation periods, she provided calm and knowledgeable leadership which was invaluable. Laura and Laney are always extremely responsive and make themselves available at any time! - Lauren Talley

Laura was recommended to us by our daughter who lives in Victoria. We were looking to buy a second property to spend more time with our grandchildren as we head towards retirement. As we were searching for a property from out of province, it was even more important to have a responsive, reliable agent working on our behalf and Laura was all that and much more. She went above and beyond and made our search, find, closure and move-in 100% hassle free and in fact, a lot of fun. We would strongly recommend Laura to anyone looking for a professional and extremely knowledgeable real estate agent. - Dan Ferko

Laura is amazing. She provides excellent service with honest assessments and information, nothing but straight talk. She responds to emails and phone calls within minutes. She is the voice of reason. She knows her business and has an excellent network. - Tammy Hrenyk

Professional, warm, smart, helpful, always immediately got back to me, helpful in staging, paid for cleaning whole house, a really great experience. - Judy Fries

We hired Laura on recommendation of friends who had sold their property with Laura only a few months earlier. From the outset it was clear this was the right decision. Her professionalism shone through from that very first meeting, explaining the market, the expectations of what we should get for our property. the advice of the ways to present our home, the photo's of the property were outstanding. On receipt of multiple offers Laura presented them in a manner that ensured we were not overwhelmed. I would not hesitate to recommend Laura to anyone I knew that was looking to list their home. - Craig Middleton

We hired Laura McCollom to sell our home in summer 2020, based on the recommendation of a friend. Laura exceeded our expectations from the get-go, with her clear communication on value calculations and details on what she could and would actually do for us as sellers. Her follow through was exceptional, suggesting ways to accentuate the positives in our home and arranging a deluxe photo shoot including professional drone footage. Buyers who came to view in person only needed to experience sounds and touch – the rest they had already seen online. Laura’s stated strength as a negotiator proved true, with a suitable Contract quickly and painlessly concluded. Then, we needed to find a new home. We have previously purchased two homes successfully without a realtor, but as both Laura and our friend had promoted her usefulness in this venue as well, we decided to give her a try. Having informed her of our criteria, we used her “hotsheet” for properties to view. We assumed this was where her usefulness ended. Surprisingly, rather than just arranging viewings, she attended with us and gave her opinions on the asking/projected sale price, problems she noticed, including advising on how expensive those problems could be if we purchased! In some cases, she had previously viewed the properties we requested to view and advised us why they didn’t fit our criteria. Upon viewing a couple, we realized she was correct! She gave us invaluable assistance in negotiating and concluding our purchase – we were 1 of 4 competing offers. She always gave us her frank opinion, kept us on track to our desired outcome, but left the decisions up to us. She’s also put us on to a number of terrific tradespeople for renos to our new home, and another realtor up the Island for selling another property. We have no hesitation in recommending Laura to sellers and buyers alike. She’s a terrific resource, with a positive attitude and good sense of humour to boot! Sheila Wilson and Roland Dawkins June 13, 2021 - Sheila Wilson

It was a pleasure to work with Laura. She is an excellent communicator, responsive, and knowledgeable. Her years of experience show in how she interacts with her clients and successfully meets their needs. We would without hesitation recommend Laura. - Lisa & Nigel

Laura provided the guidance, and knowledge needed to make an informed decision. She is quick to respond to questions and willing to search for an answer. She has years of experience and it shows! Thank you for all of your help navigating this tough market. We couldn't be happier with our new home! - Kirk Buckland

I honestly can’t say enough good things about Laura McCollom. Her honesty, integrity and fun loving personality are all wonderful traits in a real estate agent. She is patient and extremely knowledgeable and went above and beyond to make sure we were happy clients and got what we wanted. - Cassie

Laura was a real pleasure to work with. She kept me calm when needed and was always quick to respond to texts, emails or phone calls. You should consider yourself lucky to work with Laura. - Kent Hayden

My time with Laura was wonderful. So kind, thoughtful, mindful of all requirements and most impressively professional which showed her vast range of experience. I loved having her daughter Laney involved as well. I would recommend Laura to anyone wanting a reliable, fantastic agent who really cares and pays attention to details. Five stars all around - Sunny Schlag

This is the third time we have relied on Laura for her services and as per usual we had a wonderful experience. The first thing you'll notice is that Laura and Laney are responsive. Extremely responsive. Second, even in this tumultuous market Laura provides a sense of calm, help stay grounded, and focus on our needs. Third, she is approachable and speaks our language. There is no specific realty terminology, and if she does, she explains it all in a manner that is easily understood. Laura also provides advice that is realistic. Everytime we meet, I always feel like we're old friends and just feel welcomed. Laura and Laney fight for you. She helped get the best deal we could imagine for oue sale and stuck her neck out for us. We offered and competed four times, doing pre-inspections and reviewing documents in advance, and still losing out. She still did not give up and helped us finalize a deal. There is no doubt that I'll be recommending Laura to anyone looking for a realtor. Worth every penny. - Abhinav Rai

Laura McCollom provided me with the absolute best real estate agent experience ever. I have bought and sold several properties using various realtors throughout the province but this was the first in the Victoria area. My mother recently passed and the probate granting process added months to the closing of the transaction. We interviewed several experienced, successful, well known realtors before deciding on Laura. The thought, care and thoroughness - the effort - in her preparation for our first meeting was most impressive. She quickly separated herself from the others by her personality, interpersonal skills, ability to relate to our specific needs. Laura took a genuine interest in our situation, asked questions and, because it was an estate sale, made key recommendations that the other realtors did not. She was the only realtor who was able to demonstrate, beyond words, how her knowledge, expertise and experience would benefit us. The house sold within a couple of days of being listed. Other words to describe Laura: professional, genuine, honest, compassionate, supportive, responsive (calls, texts, questions answered immediately), trustworthy, someone who loves what she does. Laura McCollom is the best. I highly recommend her. - Bruno C.

Selling my home through Laura and her daughter Laney Bourque was absolutely the best experience I’ve ever had buying or selling property; I wholeheartedly recommend them. Laura’s decades of experience in the real estate field and her passion for her work are clearly demonstrated by her enthusiasm, expertise in market evaluation, utmost professionalism, and excellent interpersonal and organizational skills. She also demonstrates personal qualities I value: trustworthiness, kindness, generosity, a sense of humour, and consideration and respect for other people. Laura’s response time to queries is exceedingly fast! I did not feel any sales pressure whatsoever. One of the most important events of my life was an enjoyable experience thanks to Laura’s knowledge, expertise, and special attributes. - Carol M Finley

(I think this is where I comment on my agent rather than the 'rating review'). We are extremely pleased with the service and expertise provided by Laura McCollom.  We have hired her for two previous real estate transactions, and also received excellent service.  She is very professional, very knowledgeable, and very personable.  We highly recommend her and her company. - Margaret Bateman

We had a first rate experience buying our condo through Laura and her daughter Laney Bourque. We had one deal through before we found the right one. They were patient and we always felt like they had our backs and were not just trying to complete a sale. They worked hard and so did we, but we had fun and got a great result. We highly recommend Laura and we will call her for sure if the time comes again. - Rob Stassen

Laura and Laney were fantastic. We are new to the market and they really helped us focus in on what we wanted in a home. They also made sure to point out things that we might have missed were we looking by ourselves. They always replied to our emails and questions promptly, and made the process so much easier. We really felt supported during our search and the whole process. Definitely recommend both Laura and Laney! - C Patterson

I have used Laura and her team as a buyer's agent before and have had great success finding the right fit. This is the first time as a seller's agent. She sold the property the same weekend that it went live (even though similar properties had sit on the market for weeks). She knows how to price properly and et things done. She is always available for advise and to answer questions and she knows how to get things done. i have recommended her for years and several friends have worked with her, all of us happy customers. Can't recommend enough. - C Campbell

Laura was very supportive, helpful, and patient sifting through dozens of listings to find the perfect home for my family. She provided guidance and insight that gave me confidence in my decision in the buying and selling process. - David Benson

Laura is wonderful to work with and is prompt with all correspondence. When it comes to property comparison, Laura is extremely diligent, presenting all the information a seller would need in order to make decisions. You can't go wrong working with Laura! Such a pleasure to work with! - Pamela Duncan

This is the third house I have purchased using Laura. Think that speaks for itself! Laura is very very timely in her response time which I really appreciate. She is knowledgeable about the local market and excels in her profession. She genuinely wants you to find the best house for you and makes the whole experience enjoyable with her friendly professional approach. - Victoria

Laura is amazing! She helped us purchase our first home and made the experience as easy and seamless as possible. She is extremely professional, friendly, FAST (always responds right away to emails/texts/calls), and an absolute pleasure to work with. Being first time home buyers we really appreciated that she always took the time to look into the listings we were interested in and bring up potential issues - she really makes sure her buyers are fully informed. With her guidance and expertise we waited until we found the perfect place to put in our first ever offer and it was accepted. Thank you Laura for helping us purchase our dream home! - Bosa Dosenovic

I met Laura 10 years ago and she sold my property quickly and for double what I paid. When I found myself wanting to sell I knew exactly who to call. Laura is professional, and certainly knows her stuff. She is on point. Within 2 days of calling her I had pictures taken and was listed. She is amazing and would highly recommend her. You won’t be disappointed. - JoAnne McHutchion

Laura came to us recommended by two other friends. We were first time home buyers, and Laura was able to understand our needs, guide us through the process, and calm us down where we would panic. She was always responsive and professional. I would have no reservations with hiring Laura again when we are in the market again. Thank you Laura! - Erik & Kim

Excellent service all around. Selling your home can be stressful but we were confident Laura was working as hard as she could to get us competitive offers. She is definitely recommended. - Grahame