Having seen Marc's sign on a recently sold house on our street, I made a cold call to Marc, indicating our possible intention to list and downsize. Marc came over, assessed our house, and constructively suggested possible value-added retrofits etc. which would be worth addressing before listing. We discussed the Ottawa housing market, a target listing price, timing and marketing strategy. I could see right away we would be getting much more than just a listing agent. Marc committed to staging the house; he recommended and helped coordinate a trusted local contractor to work on the retrofits and upgrades; a cleaner to ensure the house was looking spectacular for showings and a photographer for the online listing and marketing material. Once listed, Marc effectively managed the sales process, including hosting a very successful open house; he skillfully managed the incoming offers and subsequent counter offers, and successfully negotiated and closed the sale in a timely and mutually successful manner. Marc is an excellent communicator and regularly provided updates during the entire sales process and was always quick at responding to our questions. With dedication, focus and persistence, Marc exemplified his related experience, knowledge, skills, determination that makes him an all-star realtor and I highly recommend him to anyone who is currently thinking of either buying or selling their property.