Not only is Mylène highly professional and responsive but she is also a genuine straight shooter and will give you her advice if she thinks that something might not be useful or appropriate for you. I felt comfortable throughout the process that Mylène was working in my best interests. She also displayed creativity in negotiating and trying to secure the deal not only in the negotiating process but, for example, she also got me to write a letter to the seller explaining why it was so important for me to purchase the unit in the hope it would influence things.