Joseph was so warm, friendly and informative. We're first time homebuyers who came to see the house without thinking it would be in our price range. He was encouraging, and never put unwanted pressure on us. We took our time to decide to pursue and he was absolutely invaluable in guiding us through the process. He answered questions very promptly by phone text and email, and even made a custom video to help us navigate some paperwork. He also made sure we knew what steps to take and checked-in on us to make sure we were on track. A very caring and affable man, I felt like we made a friend along the way.