We received utterly negligent service from our Realtor. She did not do what she promised she would do, lied to us and acted contrary to our best interests. She took us to one house only. She arrived late (also late to the inspection) and, upon entering the house, answered her phone and said: 'Look upstairs while I take this call'. She never went upstairs to view it. She spent approximately 15 minutes looking at the rest of the house with us. In her initial meeting with us, she had promised to educate us about making a good decision and failed to do so. Indeed, her pitch is that she used to be a teacher and therefore is well suited to educating clients. That did not happen. She failed to point out countless examples of shoddy workmanship and aspects of the house that were very poorly maintained or urgently needed updating. At most, she told us what could be done to improve the house, but never put those renovations in context by letting us know approximately how much they would cost. After our 15 minutes in the premises, our Realtor told us that a house in our price range in this neighbourhood was rare. That was a lie. In the 3 months since we've moved in, there have been 2 such houses for sale on our block alone. And, my neighbour moved into her house, which is comparable to mine and on my block, a few months before we did. Furthermore, it was contrary to our best interests that she narrowed the focus of our search down to this neighbourhood in that moment. We had never stated a preference for this neighbourhood and had clearly identified another neighbourhood as our first choice. It's clear that we were taken advantage of as first time buyers who placed their trust in a Realtor. - Natalie Deveaux