Dianne helped us with renting when we moved to Toronto. She was extremely helpful. Yes, we had our share of downs, where we like a house and then suddenly it is taken. But, we eventually landed on one that we like. She was always responsive and very quickly. After we moved we had only two days to find a place, I can tell she was working non-stop to guarantee that we get an offer. She would negotiate the renting price for us, even though when we do not ask for that as we were desperate to find a place quickly. She does this despite that I believe her commission is a percentage of the rent that she takes from the owner.