Mark makes you feel like you are the only person buying a property. He is very attentive and you almost never have to leave a message, but if you do, he calls you back very quickly. He takes care of all purchase related issues and much more. He becomes your property-buying-spiritual-guide. I was very nervous about buying a new place, but with Mark it was a zen-like experience. I would never let any of my family and friends use any other agents!