Before Karen arrived, I was so disenchanted with Canadian realtors that I began to look outside of Canada for real estate. Karen took the time to understand the big picture of where I was in my life, what my immediate needs were and what the long-term financial picture might look like. She worked from there and, with hands-on experience from her own home renovations, she was also able to offer some practical insights in how various properties could be improved. "Ground truth" is what you most need when you're making the biggest purchase of your life. Karen provided that.