Susan is a wonderful and caring person who is incredibly knowledgable and an excellent negotiator. With Susan's support, we were able to find our dream home after countless showings and we were also able to sell our home for an excellent price. As a younger couple with little previous real estate experience, Susan expertly guided us through the process and went above and beyond in every possible way. I would recommend Susan to anyone looking to buy or sell in the greater Nanaimo area. I'm so grateful for everything Susan has done for us.