These guys are terrible. Worst communication ever from a realtor. Use anyone but this team - Will

By far the worst agency we have ever dealt with. We have bought and sold many homes over the years and dealing with Fraser Elliott and his "team" was bar none, the worst experience with a real estate company. We have even dealt with some real crooks who at least were personable- not these folks. This past summer we purchased a home listed with the Fraser Elliott Group. In such a hot market, deals are done very quickly and ours was complete in a few days. In our contract we had agreed on three visits before taking procession. Arranging these visits was grueling as the Elliott group took days to return calls. We were co-coordinating with trades to join us so we really to hear back. They would keep us waiting. We did express our concern so when we arrived for a first visit the agent meeting us was not only late, she was angry and began shouting at us. The home owner was at home and she treated us like we were the enemy, not the folks that just paid full price for a luxury home. Up until the end, they continued to avoid communication. It became such a current theme that we just had to joke that perhaps Mr. Elliott did not exist- as we never heard from him personally! And finally on tday of procession,none of his team was available to meet us at the home and we were told to pick up the key at the office. Never heard from Mr. Elliott or any of his team members again. Several of the items that were suppose to be left such a keys for various doors were not there and they sellers even removed a toilet and replaced it with a cheaper one. The Elliott group over $40.000 on their own commission on this deal. They treated us total disrespect. Buying a home and the logistics of moving is challenging enough, one should at feel confident that the people you are paying appreciate your business and treat you in kind. I hope that others can avoid the frustration and treatment we experienced from Mr.Elliott and his "team" . - Michele Myers