We walked off the street to view this property and Heather was the sellers agent. Right away, we felt comfortable with Heather's warm and friendly personality. She was incredibly helpful, and found answers to our questions quickly. She acted professionally in outlying her responsibility to both parties since we had no realtor. Heather is also someone that we felt we could trust, which means a lot coming from someone entering into a negotiation without a realtor. Her trustworthiness made the process go smoothly, and opened a very amicable and respectful negotiation in which both parties walked away happy.